{"id":3,"date":"2025-04-16T08:36:58","date_gmt":"2025-04-16T08:36:58","guid":{"rendered":"https:\/\/raysaa.com\/?page_id=3"},"modified":"2025-11-04T16:03:54","modified_gmt":"2025-11-04T16:03:54","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/raysaa.com\/index.php\/return-refund\/","title":{"rendered":"Return & Refund"},"content":{"rendered":"
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\ud83d\udecd\ufe0f<\/strong> Our Return & Refund Policy<\/strong><\/p>\n

We want you to be completely satisfied with your suit set, kurti, or wedding wear purchase. If you are not, we are here to help.<\/p>\n

    \n
  1. Return & Exchange Window<\/strong><\/li>\n<\/ol>\n

    You have 5 calendar days<\/strong> from the date you receive your order (as confirmed by the tracking number) to initiate a return or exchange.<\/p>\n

    \u00a0<\/strong><\/p>\n

      \n
    1. Eligibility Conditions for Returns<\/strong><\/li>\n<\/ol>\n

      Items must meet all<\/em> the following conditions to be eligible for a return or exchange. Failure to meet these conditions may result in the return being rejected and sent back to you at your expense.<\/p>\n

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      • The item must be unused, unworn, unwashed<\/strong>, and in the same condition that you received it.<\/li>\n
      • It must be in the original packaging<\/strong> with all tags and labels still attached<\/strong>.<\/li>\n
      • For wedding wear and high-value items<\/strong>, any protective covers or security seals must be intact<\/strong>.<\/li>\n
      • Proof of purchase<\/strong> (Order Number or Receipt) is required.<\/li>\n<\/ul>\n

        \u00a0<\/strong><\/p>\n

          \n
        1. Non-Returnable Items (Final Sale)<\/strong><\/li>\n<\/ol>\n

          For hygiene, quality control, and customization reasons, the following items are not eligible<\/strong> for return, refund, or exchange:<\/p>\n

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          • Customized or personalized orders<\/strong> (e.g., outfits that have been altered, fitted, or embroidered upon request).<\/li>\n
          • Sale or clearance items<\/strong> marked as \u201cFinal Sale.\u201d (Note: Sale items can only be exchanged<\/strong> for a different size\/store credit, not refunded, unless they are proven to be defective or damaged).<\/li>\n
          • Innerwear<\/strong> or items typically worn close to the body for hygiene reasons (if applicable to your offerings).<\/li>\n<\/ul>\n

            \u00a0<\/strong><\/p>\n

              \n
            1. Initiating a Return or Exchange<\/strong><\/li>\n<\/ol>\n

              To start a return or exchange, you must first obtain a Return Authorization (RA) number<\/strong>:<\/p>\n

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              1. Contact Us:<\/strong> Email our support team at [rayssaenterprises@gmail.com]<\/strong> or use our [Link to Returns Portal, if you have one].<\/li>\n
              2. Provide Details:<\/strong> Include your Order Number<\/strong>, the Item(s)<\/strong> you wish to return, and the specific Reason for Return<\/strong> (e.g., Wrong Size, Defective Item, Changed Mind).<\/li>\n
              3. Await Confirmation:<\/strong> Our team will review your request and, if approved within the 5-day window, send you an RA number<\/strong> and instructions for the return shipment.<\/li>\n
              4. Shipping Responsibility & Tracking:<\/strong>\n
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                • Customer Responsibility:<\/strong> You are responsible for paying the shipping costs for all non-defective returns (e.g., sizing issues, change of mind).<\/li>\n
                • Recommendation:<\/strong> We highly recommend using a trackable shipping service<\/strong>. We are not responsible for packages lost in transit if proof of return shipment cannot be provided.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                  \u00a0<\/strong><\/p>\n

                    \n
                  1. Exchanges (Size or Style Swaps)<\/strong><\/li>\n<\/ol>\n
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                    • Follow the steps in Section 4<\/strong> to initiate the return, clearly requesting an Exchange and specifying the desired new size\/style.<\/li>\n
                    • Exchanges are subject to stock availability<\/strong>.<\/li>\n
                    • We will ship the new item to you once we receive and process your original return<\/strong>.<\/li>\n
                    • If the new item is of a higher value<\/strong>, you will be responsible for paying the price difference before the exchange is shipped.<\/li>\n<\/ul>\n

                      \u00a0<\/strong><\/p>\n

                        \n
                      1. Damaged or Defective Items<\/strong><\/li>\n<\/ol>\n

                        If you receive a product with a manufacturing defect or an error (e.g., wrong item sent):<\/p>\n

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                        • Please contact us within 48 hours of delivery<\/strong>.<\/li>\n
                        • You must include clear photographs or videos<\/strong> showing the damage or defect.<\/li>\n
                        • We will cover all return shipping costs and offer you a full refund or an exchange<\/strong>, based on your preference and availability.<\/li>\n<\/ul>\n

                          \u00a0<\/strong><\/p>\n

                            \n
                          1. Refunds<\/strong><\/li>\n<\/ol>\n

                            Once your return is received and inspected by our quality control team:<\/p>\n

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                            1. \n
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                              1. Notification:<\/strong> We will send you an email to notify you of the approval or rejection of your refund.<\/li>\n
                              2. Processing:<\/strong> If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment<\/strong>.<\/li>\n
                              3. Timeline:<\/strong> We process the refund within 5\u20137 working business days<\/strong> after receiving the returned item. Please note:<\/strong> It may take an additional 3\u20135 business days for your bank or credit card company to post the refund to your account.<\/li>\n
                              4. Shipping Fees:<\/strong> Original shipping costs are non-refundable<\/strong> unless the return is a direct result of our error.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                                \ud83d\udcde<\/strong> General FAQs - Returns & Exchanges<\/strong><\/p>\n

                                The FAQ section has been updated to reflect the 5-day policy and new clarity points:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                                What is your return policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                \u00a0 You can return or exchange most items within 5 days<\/strong> of delivery if they are unused and in original packaging with tags attached.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                How do I return or exchange an item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                Go to the My Orders section on our website, select the item, and choose \u201cReturn\u201d or \u201cExchange\u201d to get your Return Authorization (RA) number. Our team will then arrange a pickup (for defective items) or provide shipping instructions.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                Do I have to pay for return shipping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                Yes, the customer is responsible for return shipping costs for returns due to sizing issues or a change of mind. We cover the cost only if the return is due to a defect or an error on our part.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                                When will I get my refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                We process refunds within 5\u20137 business days<\/strong> after receiving the returned item. It may take an additional 3\u20135 business days for your bank to reflect the credit.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                Can I return sale or discounted items? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                Sale items are final sale but can be exchanged for a different size\/store credit unless they are defective or damaged, in which case a full refund will be provided.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                Can I return a customized\/altered item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                No. Custom-made or altered outfits are considered final sale and cannot be returned or exchanged.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                \ud83d\udecd\ufe0f Our Return & Refund Policy We want you to be completely satisfied with your suit set, kurti, or wedding<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":8,"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":27988,"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/27988"}],"wp:attachment":[{"href":"https:\/\/raysaa.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}