Return & Refund

🛍️ Our Return & Refund Policy

We want you to be completely satisfied with your suit set, kurti, or wedding wear purchase. If you are not, we are here to help.

1. Return & Exchange Window

You have 5 calendar days from the date you receive your order (as confirmed by the tracking number) to initiate a return or exchange.

 

2. Eligibility Conditions for Returns

Items must meet all the following conditions to be eligible for a return or exchange. Failure to meet these conditions may result in the return being rejected and sent back to you at your expense.

• The item must be unused, unworn, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags and labels still attached.
• For wedding wear and high-value items, any protective covers or security seals must be intact.
• Proof of purchase (Order Number or Receipt) is required.

 

3. Non-Returnable Items (Final Sale)

For hygiene, quality control, and customization reasons, the following items are not eligible for return, refund, or exchange:

• Customized or personalized orders (e.g., outfits that have been altered, fitted, or embroidered upon request).
• Sale or clearance items marked as “Final Sale.” (Note: Sale items can only be exchanged for a different size/store credit, not refunded, unless they are proven to be defective or damaged).
• Innerwear or items typically worn close to the body for hygiene reasons (if applicable to your offerings).

 

4. Initiating a Return or Exchange

To start a return or exchange, you must first obtain a Return Authorization (RA) number:

1. Contact Us: Email our support team at [rayssaenterprises@gmail.com] or use our [Link to Returns Portal, if you have one].
2. Provide Details: Include your Order Number, the Item(s) you wish to return, and the specific Reason for Return (e.g., Wrong Size, Defective Item, Changed Mind).
3. Await Confirmation: Our team will review your request and, if approved within the 5-day window, send you an RA number and instructions for the return shipment.
4. Shipping Responsibility & Tracking:
   • Customer Responsibility: You are responsible for paying the shipping costs for all non-defective returns (e.g., sizing issues, change of mind).
   • Recommendation: We highly recommend using a trackable shipping service. We are not responsible for packages lost in transit if proof of return shipment cannot be provided.

 

5. Exchanges (Size or Style Swaps)

• Follow the steps in Section 4 to initiate the return, clearly requesting an Exchange and specifying the desired new size/style.
• Exchanges are subject to stock availability.
• We will ship the new item to you once we receive and process your original return.
• If the new item is of a higher value, you will be responsible for paying the price difference before the exchange is shipped.

 

6. Damaged or Defective Items

If you receive a product with a manufacturing defect or an error (e.g., wrong item sent):

• Please contact us within 48 hours of delivery.
• You must include clear photographs or videos showing the damage or defect.
• We will cover all return shipping costs and offer you a full refund or an exchange, based on your preference and availability.

 

7. Refunds

Once your return is received and inspected by our quality control team:

1. 1. Notification: We will send you an email to notify you of the approval or rejection of your refund.
   2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
   3. Timeline: We process the refund within 5–7 working business days after receiving the returned item. Please note: It may take an additional 3–5 business days for your bank or credit card company to post the refund to your account.
   4. Shipping Fees: Original shipping costs are non-refundable unless the return is a direct result of our error.