Terms And Conditions

Welcome to Serenova Candles! Please read our Terms and Conditions carefully before using our website or placing an order. By accessing or using our services, you agree to be bound by the following terms:
• Product Information: All product descriptions and pricing are subject to change depend on the market.
• Orders & Availability: Orders are subject to acceptance and availability. At Serenova Candles, we value genuine customer engagement and aim to provide the best service. To ensure smooth and secure order processing, we call customers to confirm their orders. If we are unable to reach you after 3 to 4 attempts, we may need to cancel the order to avoid potential issues such as unverified or fake orders. We appreciate your understanding and cooperation.
• Payment: We accept major debit/credit cards/Googlepay/Paytm.
• Shipping: Delivery times are estimates. Delays due to customs or unforeseen circumstances are beyond our control.
• Usage: Our candles are for external use only. Please follow safety instructions on each product label.
• Intellectual Property: All content, including images and descriptions, is the property of Serenova Candles.